FAQ – Coopop.bike

Yes. Our shop runs on Shopify, one of the most widely used e-commerce systems worldwide. All payments are processed via encrypted SSL connections and are PCI-DSS certified. Your data is not stored on our servers.
No. We do not see or store your payment details. Processing is handled directly by the respective providers such as PayPal, Klarna or Shopify. They are responsible for this and are certified accordingly.
Only as far as is necessary for your purchase. That means: shipping service providers and payment providers. Nothing more. We do not sell data or pass on anything that is not directly needed to process your order.

Credit card: Visa, Mastercard, American Express, Maestro, and UnionPay. Or via Apple Pay, Google Pay, PayPal, and Klarna. If you prefer to pay in installments, you can do so directly at checkout via PayPal, Klarna, or Consors Finance.
We use your data to process your order and to contact you with any queries. This is all in accordance with GDPR. What we store, for how long, and what rights you have can be found in our Privacy Policy.

That depends on where you are. Within Germany, expect 2 to 4 business days from dispatch.
For other EU countries, it can take up to 10 to 14 business days, especially for islands or more remote regions.
Once we receive your order and it's in stock, we'll prepare it for shipping within 2 business days.
Yes, we deliver to all EU countries. Austria, France, Spain, Italy etc. no problem!
Delivery times vary depending on the distance; for remote regions or EU islands, it can take up to 14 working days.
Yes. You will receive a tracking number via email after shipment. You can use it to check your status at any time.

Shipping is free for orders over €150 throughout the EU. Below that, a flat rate applies. You can see the exact costs at checkout.
Bikes are not packages. They are delivered by a freight forwarder, not by DHL. You will be notified in advance when the delivery will arrive. Smaller orders, such as accessories, are shipped via DHL.

All vehicles are subject to the statutory warranty of 2 years from delivery. This covers material and manufacturing defects. The same applies to accessories.
Covered are defects that were already present at the time of purchase. This includes defects in the motor, battery, frame, or electronics that are due to manufacturing or material.
Normal wear parts such as brakes, tires, or chain are not covered, nor are damages caused by accidents or improper use.

You can carry out minor maintenance work yourself. For everything else, you can reach us directly at hello@coopop.bike.

We will help you find the next solution.

You have 14 days from the day of delivery. During this time, you can withdraw without giving any reason.
Once we have received the vehicle or you have sent us proof of return shipment, we will refund the purchase price within 14 days. The refund will be processed using the same payment method you used for the purchase.
The right of withdrawal remains. However, if a vehicle has already been registered and driven, it is no longer a new vehicle. In that case, we will deduct the resulting loss in value from the refund. The amount of the deduction depends on the condition of the vehicle upon return.

Email us at hello@coopop.bike with your order number and a note that you wish to cancel. That's all. The deadline is met if your message reaches us within 14 days.
Return shipping costs are your responsibility. This can be significant, especially for vehicles delivered by freight forwarding. Contact us at hello@coopop.bike and we will help you arrange it as smoothly as possible.

Payment & Privacy